Advice for patients.


We are still catching up from the first national lockdown. The reason for the long waiting time for appointments is not just because of the backlog but also because there is a lot more disinfection of surgeries required after each treatment. 


Enhanced disinfection protocols, the time taken to put on and take off PPE, the time taken to clear the air after an aerosol based dental treatment and social distancing measures means that although we are open our usual hours and are working harder than ever, we can accommodate fewer patients than before. 


This means that we have to prioritise patients in relation to their dental need. Patients in pain remain our top priority and all appointments must be carefully pre-planned. We need to speak with patients on the telephone to assess their needs before they attend. Do not arrive without an appointment as you will not be seen.


Our priorities are 

  • Patients needing urgent care
  • Patients at higher risk of oral disease or with certain underlying health issues
  • Patients with outstanding treatment needs identified prior to or during the Covid pandemic


With stringent operating guidelines limiting our capacity, it can be difficult to accommodate routine checkups, but if you are in pain or have a concern about you teeth or mouth, we are here for you. 


As a practice we have invested considerable finances to increase patient capacity. We have a third surgery now available to allow  a greater number of patients to receive treatment.


Some patients might find that a treatment is available quicker privately than it is on the NHS. We are a predominantly NHS practice and maintain our commitment to NHS care that we had before the pandemic. We are unable to offer extensive private treatment at present.


Please make sure you keep your appointment if you have one. If you can’t make an appointment please cancel this with at least 24 hours so that it can be offered to someone else who really needs it.


Our reception team are doing their best to ensure priority cases are treated as soon as possible. Please treat all staff with respect.